Job vacancy: Head of Data and Insights

Location:

Tamworth (Hybrid, Office 2 days per week)

Salary:

£45,900 per annum

Hours:

Full time (part time working considered)

Contract Type:

Permanent

Closing Date:

15th June 2026

We will be reviewing applications as they come in, we will close the advert early if we receive sufficient quality applicants, please apply early to avoid disappointment.

About us

nasen is the National Association for Special Educational Needs – a charitable organisation that exists to support and champion those working with, and for, children and young people with SEND and learning differences.

We seek to ensure that all education practitioners across early years, schools, post-16 and wider settings are equipped to understand, identify and support those with SEND and learning differences, and provide Continuing Professional Development (CPD), resources, advice, information and much more to enable all staff to meet the needs of all their learners.

nasen brings organisations together, whether locally or nationally, to share practice, shape solutions. Our priorities are those that matter to the education and SEND sector, drawing on our direct engagement with practitioners, school leaders, SENCOs, local authorities and hearing from the lived experience of children and young people.

For further information, visit www.nasen.org.uk

About the role

nasen is currently recruiting a Head of Data & Insights to lead all digital technology and analytical requirements across the charity. This role within nasen’s Senior Leadership team offers the opportunity to join a small, yet dedicated and passionate workforce at an exciting time following the launch of nasen Plus membership and nasen Academy. This opportunity will allow you to be the key lead in influencing the direction of our digital strategy, whilst also contributing to the day-to-day tasks required to maintain and implement an effective and accessible digital platform.

You will be an essential and valued member of the Senior Leadership Team, helping us in our mission to create an inclusive and equitable education for all.

A full job description for this role is attached.

Equality, Diversity and Inclusion

We aim to be an inclusive employer – let us know if you have any access requirements for the recruitment process. We are happy to offer interviews online or in person. The interview process will include a conversation with prepared questions.

Enquires

Please email Carol Mahon at recrutiment@nasen.org.uk if you have any questions about the role advertised

Application process and interview timetable

To apply for the role, please send your CV along with a short statement to say how you meet the requirements in the job description provided in no more than 1000 words. Please click apply to be taken to our application platform.

Applications are open until 15th June. We will be reviewing applications as they come in. We reserve the right to close recruitment earlier than this date if we receive sufficient quality applicants. Interviews are expected to take place the week beginning 22nd June.

Please note that applicants must have the legal right to work in the UK

Employee Benefits

· 30 days annual leave per year

· Christmas Closure - additional

· Hybrid working (Policy available on request)

· 8% employer contribution pension

· Flexible start and finish time, Friday early closure

· Employee Assistance Scheme

· Life Insurance Policy x3 of your salary

· Cycle to Work Scheme available

JOB DESCRIPTION AND PERSON SPECIFICATION

Job title

Head of Data and Insights

Salary

£45,900 per annum

Department

Senior Leadership team

Reports to

Director of Finance and Operations

Responsible for

Website & CRM Officer

Digital & Data Administrator

Role objectives

· To lead the strategic direction of data development and progression for the charity, including the development of a cross-system strategic data and digital workplan.

· Nominated Data Protection Officer including full statutory DPO responsibility under UK GDPR, ensuring appropriate and compliant governance of data as well as robust systems and processes which staff understand and adhere to.

· To lead and drive the development of data analysis, ensuring nasen has robust information on which to develop organisational priorities and activities and showcase our story so far including creation of datasets and charts for external reporting.

· Lead on development and transformation projects to improve nasen’s use of existing data assets and digital platforms and coordination of supplier-led system development

· To be the key liaison across internal teams and provide regular analysis and reporting, including Key Performance Indicators (KPI), governance and reporting across platforms.

· Lead and be accountable for procurement and supplier contract management of commissioned data solutions, data tools, and software for the organisation.

Responsibilities

Core

· To safeguard the integrity of nasen’s membership database, ensuring systems and training are in place to ensure organisational and individual adherence to GDPR in relation to the use of member’s personal data and their rights under the legislation, including governance and data quality management across systems

· Act as the data bridge across all teams, supplying system information and support when required to all teams, including system coordination across teams

· Take ownership of organisation wide data reporting, providing accurate and insightful analysis as well as embedding a culture where others in leadership positions are able to do so, including government contract KPI reporting and executive dashboards

· Develop and maintain the nasen Customer Relationship Management system through a clear framework, in partnership with our third-party provider driving for automation of processing to ensure efficiency and accuracy including external strategic partner.

· Oversight of the nasen Learning Management System

· Contract management of supplier contracts and attendance at meetings with key stakeholders on behalf of nasen, as required, for all digital platforms.

· To work in conjunction with Head of Marketing in development of nasen’s online presence through website management and integration of tools to ensure effective communications about our work, product and services.

· To manage the exploration, collection and internal dissemination of external data sets, with regular horizon scanning of sector relevant data

· Create a system which allows for the identification of significant quantitative changes across the business, noticing key trends and patterns

Other

· To support on business development including responses for bids and tenders, as required.

· To undertake relevant training and development, as required.

· To undertake other duties and responsibilities as required, appropriate to the grade of the post

Key digital platforms

Customer Relationship Management System (CRM) – Salesforce

Content Management System (CMS) – Drupal

Learning Management System (LMS) – Absorb

Web and analytics platform – Google Analytics 4

Website behaviour analytics - Hotjar

Privacy notice

https://nasen.org.uk/privacy-and-legal.html

Person specification

Education and qualifications

· Educated to degree-level standard or equivalent experience, with GCSE passes in English Language and Mathematics or equivalent.

· Professional qualifications relevant to data management.

· Other relevant qualifications will be considered.

Knowledge and experience

Essential

· Knowledge of Data Protection legislation in the UK, organisational and individual compliance

· Knowledge of cyber security and the necessary processes to protect an organisation

· Experience of managing and analysing data ensuring accuracy and integrity

· Experience of data reporting, preferably for contract KPI’s

· Experience of maintaining a CRM system, preferably Salesforce

· Experience of line management

· Experience of working in a leadership role or presenting/reporting to senior members of staff

Desirable

· Experience of managing datasets in a membership organisation

· Experience of maintaining a Learning Management System

· Experience of contract management of external suppliers for website and IT support

· Experience of working with digital systems listed above (or equivalent systems)

· Experience of working in charitable sector

· Experience of working within the field of SEND or an education environment

Specific skills and behaviours

· Excellent attention to detail

· Demonstrable ability to quickly establish personal credibility, and to develop and maintain effective working relationships with groups and individuals with differing perspectives and agendas using strong negotiation and closing skills.

· Ability to work collaboratively and in partnership with individuals, groups, organisations and stakeholders internally and externally

· Proven ability to manage multiple simultaneous projects.

· Excellent prioritisation and personal time management skills including the ability to deliver work to agreed timescales and standards

· Excellent interpersonal, communication and presentation skills.

· Excellent IT skills, with good knowledge of CRM systems and Microsoft packages

· A commitment to equality and diversity.

Hybrid Working

At nasen we are committed to hybrid working. We recognise the benefits of a flexible employment model, that supports a blend of working within our offices, at home or in an agreed alternative space.

All employees will be required to have access to a non-public internet connection to be able to fulfil their role. Our Hybrid Working Policy provides details of our working arrangements and is available to view upon request.